Consumer Support Specialist

Position Overview

As part of the talented team, you will act as the primary point of contact for Consumers, as well as dealers and boat builders, and will respond promptly and consistently to product issues while providing the highest level of technical support and customer service. The location of this position is hybrid in nature – primarily remote work with periodic travel to the main office in Fond du Lac, WI or other locations as required.

• Provide technical support and customer service to Consumers, dealers and boat builders.
• Respond promptly to customer contacts via telephone, fax, email and MercNET.
• Take ownership of customer complaints and follow them through to resolution.
• Maintain detailed telephone, fax, mail and email correspondence records from internal and external customers.
• Agents possess warranty privileges and will be expected to approve/deny claims as necessary.
• Evaluate product failures to ensure consistency in warranty and customer relations adjustments.
• Assist with parts tear‑down and inspection of failed components to determine warranty eligibility.
• Agents are expected, in a timely manner, to become Mercury Certified Technicians. After 5 years of certification, agents are eligible to take the Master Certification test.
• Agents are encouraged to take Green Belt training and become Lean Six Sigma certified after completing two projects within one year.
• Provide support to Mercury Marine field service personnel; from time to time, agents will travel to assist dealers with field issues.

• Must consistently exercise discretion and independent judgment in resolving issues of significance.
• Must resolve complex issues to the satisfaction of multiple parties.
• Must develop creative ways to address and resolve internal and external issues.
• Must maintain respectful and professional interaction with various personality types in complex situations.
• Must recognize, document and communicate emerging product issues to engineering and product management for review and possible action.
• Desire to take ownership of projects and drive them to completion.
• Strong communication and organizational skills.
• Must thrive in a fast paced, high pressure environment with little direct oversight.
• Strong work ethic with the desire to learn and improve.

• Graduate of Technical College is preferred.
• Two or more years of technical experience in the marine industry or related field is preferred.
• Experience servicing Mercury products is preferred.

The anticipated pay range for this position is $62,800 – $90,500 annually. The actual base pay offered will vary depending on multiple factors including job‑related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well‑being program, product purchase discounts and much more.

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. We’re proud of being recognized for making a splash with numerous awards.

Mercury Marine is a world‑leading manufacturer of marine propulsion systems. A $2.6 billion division of Brunswick Corporation (NYSE: BC), Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration, and we encourage individuals from all backgrounds to apply.

If you require accommodation during the application or interview process, please contact h for support.

For more information about EEO laws, . Brunswick Corporation participates in E‑Verify as part of our commitment to a lawful and transparent hiring process. For additional information :