Customer Sales and Service Agent Hybrid Model; remotely & onsite

Boost your career with Swiss World Cargo! Drive commercial success through exceptional customer service, smart cargo solutions, and close coordination between sales and operations. Join us and help shape the future of air cargo — apply now.

• Provide professional customer service to cargo clients in the respective sales area
• Local sales teams, other departments, head office, other stations in the network, handling agents (e.g. loading of exports)
• Co-ordinate with warehouse and ground handling agents or load control to ensure operations run smooth and the highest quality standards are met (e.g. flown as booked levels, maximize capacity utilization).
• Handling agent supervision:
  Ensure compliance to regulations, procedures and instructions (e.g. CHM, AHM, DG…)
• Take proactive action when operational constraints are expected. Irregularity prevention/mitigation also during events of “force majeure” (e.g. strikes, weather influence, aircraft change, etc.)
• Perform all other duties assigned or delegated by supervisors

• Family Policy
• 401k plan
• Short Disability
• Long Disability
• Education
• Employee Assistance Program
• up to 60 Sick Days
• 15-20 Vacation Days
• Flex Holidays
• Healthcare
• Life Insurance
• Commuter Benefits
• Flight privileges

• Associates degree preferred
• Good command of English language: fluent in speaking and writing
• Any other languages are of advantage
• Logistics or customer service training is an asset
• Experience in customer service and/or operations
• Ideally experienced in air cargo / logistics and/or aviation environment
• Good MS office user knowledge:
  Word, Excel, Power Point
• Initiative, reliable and quality oriented working attitude
• Professional attitude with internal and external interfaces
• Impeccable customer service attitude
• Comfortable working in a challenging but exciting business environment
• Ability to convincingly promote the quality image of Swiss World Cargo
• Must possess a legal work permit in the U.S.
• CV/Resume required
• Company may provide relocation assistance