Customer Success Specialist, gt.school; Remote

You're ready to move beyond support roles where success is measured in closed tickets. You want to build genuine connections with the families you serve—understand their needs ahead of time, recognize their achievements, and become a reliable ally in work that truly matters.

GT Anywhere is a virtual learning environment designed for gifted students prepared to advance at their own pace. We integrate AI-driven instruction with personalized coaching to deliver an experience that is academically challenging and authentically relational. This model only succeeds when parents feel genuinely supported, consistently informed, and treated as true collaborators—not entries in a support system.

In the role of Parent Success Partner, you will manage the parent experience end-to-end. Rather than waiting for issues to surface through a helpdesk, you will initiate contact, establish trust from the start, and maintain close enough relationships to identify concerns before they grow. You'll acknowledge achievements, support parents during uncertain moments, and convert solid relationships into lasting retention and referrals.

This position suits someone who values customer success that feels personal, anticipatory, and relationship-centered. If you've wanted your work to focus more on people and less on case volume, this role is your fit.

• Addressing parent inquiries and concerns through email and chat with responsiveness, understanding, and precision
• Recognizing student achievements and growth through tailored, meaningful outreach
• Building connections among GT families to deepen community engagement and advocacy
• Collecting parent input and delivering actionable insights to leadership for program enhancement
• Developing, updating, and refining help documentation and knowledge base materials for parents

• Operating reactively from a ticket queue, waiting for problems to arrive
• Following scripts or depending on inflexible response templates
• Handling technical troubleshooting or resolving platform defects
• Working independently—you'll partner regularly with Academic Advisors and leadership
• Viewing families as metrics or tickets—each parent represents a meaningful relationship

Establish proactive, trust-driven relationships with parents that enhance family retention and referrals, ensuring families experience true partnership in their child's educational journey.

• A minimum of 1 year in customer success, account management, or community engagement roles
• Hands-on experience in education or working directly with students and parents
• At least 1 year operating digital support platforms (email, chat, or helpdesk systems like Intercom, Help Scout, or Zendesk)
• Proven capacity to compose clear, personable, and professional messages
• Confirmed skill in juggling multiple priorities simultaneously using structured tracking approaches
• History of initiating relationships proactively rather than only reacting to incoming requests
• Confidence working in a remote setting and communicating asynchronously

GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting-edge tech with data-driven insights to unlock every student's full potential.

They're on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one‑size‑fits‑all approach that leaves brilliant students bored and disengaged.

This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors. Their personalized approach accelerates learning - 2‑6 times faster than traditional classrooms.

GT School students explore their passions, develop critical thinking skills, and learn to innovate.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult  for more details on this topic.