Hybrid Call Center Representative

Overview

National Service Bureau (NSB) is a family‑owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. With 35+ years in the industry, we have become a leading national agency and a team of self‑motivated, accountable professionals committed to personal growth. We are looking for Hybrid Call Center Representatives to join our growing teams in Bothell, WA and Sarasota, FL.

• Guaranteed hourly rate + uncapped commission ($65, OTE)
• Hybrid schedule of work from home and in‑office days
• Paid Time Off
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Company‑provided EAP (Employee Assistance Program)
• Full‑time, Monday‑to‑Friday schedule

• Communicate via phone with people of all backgrounds and personalities
• Make outbound calls (75+ per day)
• Use software to record accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Coordinate with team members on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

• Training in‑office
• Ability to work a hybrid schedule (work from home and in‑office days) after meeting collector target metrics
• Secure home office consisting of:
  • Dedicated high‑speed Internet (Cable, DSL, Fiber) with a hardwired connection (not Wi‑Fi)
  • Internet speed of 100 Mbps down, 10 Mbps up, and latency ≤100 ms
  • Dedicated, quiet space free from background noise and distractions (e.g., office space, extra bedroom)
  • Clear, professional backdrop
• Strong empathy
• High level of professionalism
• Excellent communication skills
• Ability to stay motivated and positive
• Attention to detail
• Time‑management experience
• Computer and typing skills
• Use collaboration software for video collaboration with the team throughout the day

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

• Diverse and friendly team
• Emphasis on work/life balance
• No nights or weekends required
• Positive environment
• Performance‑based incentives
• Advancement opportunities

Flexible work‑from‑home options available.