Fully Remote | Cruise & Resort Booking Specialist
New York, USA
Listed on 2026-03-08
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Ecommerce
Position Overview
We are seeking a detail-oriented and customer-focused Cruise & Resort Booking Specialist to assist clients with coordinating cruise vacations and resort stays. This fully remote role supports the reservation process from initial inquiry through confirmed booking, ensuring accuracy and a positive client experience.
This is an entry-level opportunity within the travel industry. Comprehensive training and ongoing support are provided.
Key Responsibilities- Assist clients with researching cruise itineraries and resort options
- Coordinate and confirm reservations for cruises, hotels, and all-inclusive properties
- Review booking details including travel dates, accommodations, and payment timelines
- Communicate clearly with clients regarding itinerary updates and travel requirements
- Maintain organized client records and documentation
- Provide follow-up support before and after travel
- Strong written and verbal communication skills
- Excellent attention to detail and organizational abilities
- Comfortable navigating online booking systems and digital tools
- Ability to work independently in a remote environment
- Customer service, hospitality, or administrative experience is helpful but not required
- Structured onboarding and step-by-step training
- Access to established booking platforms and travel supplier resources
- Flexible remote work environment
- Supportive and collaborative team culture
This role is well suited for individuals entering the travel industry, career changers seeking a remote opportunity, or professionals who enjoy coordinating travel experiences and providing excellent client service.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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