French Speaking Customer Support Specialist

French Speaking Customer Support Specialist Microsoft – MW Enterprise Project

On-site | Tavros, Athens – Greece

Start Date:

16 March
Work Model:
Fully on-site (No Work From Home)

We are looking for a French Speaking Customer Support Specialist to join the Microsoft MW Enterprise project. In this role, you will support enterprise and business customers by handling technical and account-related inquiries, resolving issues efficiently, and delivering a high standard of customer experience.

You will act as the first point of contact for customers, ensure accurate troubleshooting, and collaborate with internal teams to provide timely and effective solutions.

• Handle incoming calls, emails, and tickets from French-speaking enterprise customers

• Provide support for Microsoft products, services, and enterprise solutions

• Troubleshoot technical and account-related issues

• Guide customers through step-by-step solutions

• Escalate complex or unresolved cases to specialized teams

• Document all interactions accurately in internal systems

• Follow company processes, SLAs, and quality standards

• Maintain high customer satisfaction and professionalism at all times

• Fluent/Native French (C2)

• Good English (B2 minimum)

• Strong communication and interpersonal skills

• Problem-solving and analytical mindset

• Basic technical/IT knowledge

• Ability to work in a fast-paced environment

• Willingness to work on-site in Athens

• Monday to Friday

• 10:00 – 19:00

• Office-based role in Tavros (Athens)

• No remote or work-from-home option

• €1,350 gross monthly salary

• Performance bonus up to €500/month

• 30 working days per year

• Flight ticket (within EU)

• Airport pickup

• 2 weeks hotel accommodation

• Real estate agency fees covered