Bilingual Customer Service Representative

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. Thats why we offer The GEICO Pledge:
Great Company, Great Culture, Great Rewards and Great Careers.

Bilingual (English/Spanish) Customer Service Representative Tucson, AZ

Salary: $19.06 - $23.82 per hour / $38,405 - $47,997 annually

+10% Bilingual Skill Differential!

* pay is commensurate to experience

Onsite in office position

When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. Were looking for Bilingual Customer Service Representatives for our Tucson, AZ office. This role is for people who want to provide our policyholders the excellent customer service they want and need.

Youll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, lets talk.

Avanza profesionalmente con una compaa que valora la diversidad y la inclusin.

Esta oportunidad es ideal para personas que valoran el aprendizaje continuo, ya que nuestros Representantes de Servicio al Cliente tienen el desafo constante de aprender y expandir su conocimiento de la industria de seguros y nuestra compaa. Adems, GEICO favorece la cultura de ascensos dentro de la empresa, as que abundan las oportunidades para que avances profesionalmente y seas recompensado por el trabajo duro y la perseverancia.

Si te gusta trabajar en un entorno con un ritmo acelerado, y deseas ayudar a nuestros clientes con sus necesidades de seguro, esta es tu oportunidad para formar parte de un equipo excepcional.

Qualifications & Skills:

• 12+ months of contact center or customer facing service experience preferred.

• Excellent verbal and written communication skills in BOTH English and Spanish

• Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction

• Ability to work and grow in a fast-paced, high-volume call center environment

• Willingness to learn new skills and ability to adjust to changes quickly

• Open to feedback to support your performance and development

• Solid computer and multi-tasking skills

• Minimum of high school diploma or equivalent

#geico
500

* At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company:At GEICO, we help our customers through lifes twists and turns. Our mission is to protect people when they need it most and were constantly evolving to stay ahead of their needs.

Were an iconic brand that thrives on innovation, exceeding our customers expectations and enabling our collective success. From day one, youll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on peoples lives.

Great Careers:We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career and your potential in mind. Youll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture:We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards:We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your familys overall well-being.

• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.

• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.

• Supports flexibility
  - We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The…