Bilingual Scheduling Center Agent

Overview

Join to apply for the Bilingual Scheduling Center Agent role at Aspen Dental
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Aspen Dental has over 1000 locations focused on providing dental services to all patients. We aim to break down barriers that make it hard for patients to maintain their dental health, affordability, transparency, and access.

Work from home as a Spanish bilingual Scheduling Center Agent where you will partner with patients to schedule appointments, providing critical access to care and improved dental health. We have full-time and part-time positions available. Virtual training classes begin soon.

Most importantly, you’ll be part of an organization that offers career development and pathing to better your quality of life while helping patients do the same.

• Work with patients to schedule appointments, serving as the first point of contact for new patients, calling to book appointments or learn about Aspen Dental services.
• Answer inbound calls in a high-volume environment, compassionately handling questions and concerns.
• Listen empathetically and think critically to understand patient needs; use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.
• Additional duties as assigned by the Call Center Leadership team.

• High School Diploma or equivalent required
• Professional proficiency in both English and Spanish
• 1+ years of customer service experience required (retail, call center, or hospitality preferred); ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal- and consumer-driven environment
• Clear and professional communication skills
• Tech-savvy with ability to navigate provided technology efficiently
• Must have Cable/Fiber internet connection, ability to hardwire within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
• Quiet, HIPAA-compliant, private workspace
• Some evening and weekend scheduling availability required

• Pay rate: $17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days
• Various full- and part-time shifts available
• Comprehensive Health, Dental and Vision insurance offerings
• Paid time off
• 401K with generous company match