Inbound Insurance Agent; Paid Training & Licensing

Join to apply for the Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) role at Mass Markets.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

This role involves interacting with hundreds of customers weekly across the country to resolve support issues, sell products/services, and ensure a top-tier customer experience. We seek confident, engaged team players who bring positivity and enthusiasm daily.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

• Handle inbound/outbound contacts courteously and professionally
• Use knowledge bases and training to answer questions and sell products/services
• Listen to and understand customer needs, resolve issues
• Research and coordinate with departments to resolve issues
• Complete account management tasks using systems and technology
• Document and process customer orders accurately
• Follow scripts, policies, and procedures
• Maintain confidentiality of information
• Escalate issues as needed
• Attend training and stay updated on program changes
• Adhere to attendance and schedule requirements

Ideal candidates are motivated, energetic, and confident, with a focus on building customer relationships. All positive, driven applicants are encouraged to apply.

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer-oriented, empathetic, patient
• Ability to multi-task and self-manage
• Strong team and customer focus
• Adaptable to fast-paced environments

Preferred but not required: 1+ year in customer service/support roles, or federal/state work experience.

We offer competitive pay based on experience, with benefits including PTO, bonuses, health coverage, retirement plans, disability, life insurance, and career growth opportunities.

We value your contributions and support work-life balance with various incentives and a fun, collaborative environment.

Work is primarily sedentary in a professional office setting, requiring computer and phone use. Occasional movement and lifting up to 40 pounds may be needed.

All applicants must be authorized to work, willing to undergo background/security checks and drug screening. MCI provides reasonable accommodations per ADA guidelines.

MCI is committed to diversity and provides equal employment opportunities, fostering a respectful, discrimination-free workplace.

MCI creates industry-leading solutions for customer experience and digital transformation, with a history of rapid growth and a presence across multiple locations and subsidiaries.

Position level:
Entry;

Employment type:

Full-time;
Industry: IT & Consulting.

Note:

This description provides a general overview and is not exhaustive. The employer may revise the role as needed.