Remote Call Center Representative

Overview

Join to apply for the Remote Call Center Representative role at MCI

Remote Work-at-Home | Canada

• Position Type: Full-Time
• Pay Type: Hourly

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

• Answer inbound customer calls in a professional and courteous manner.
• Assist with inquiries, complaints, and service-related issues.
• Provide accurate information about products, services, and policies.
• Document customer interactions and feedback in the system.
• Follow company procedures and escalate complex issues when necessary.

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous customer service or call center experience preferred.
• Strong verbal communication and active listening skills.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

• All MCI Locations:
  Must be authorized to work in the country where the job is based.
• Subject to program and location of the position:
  Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

We offer a variety of benefits and incentives to support and reward our team members. Starting compensation is based on experience, and we provide opportunities for growth.

• Paid Time Off (PTO) and paid holidays
• Health benefits for full-time employees
• Life insurance options
• Supplemental insurance (accident and critical illness)
• Career growth with internal promotions
• Paid training
• Casual dress code and a team-oriented work environment

At MCI, we embrace differences and are committed to a diverse, equal opportunity work environment. We do not discriminate on the basis of age, gender identity, race, religion, disability, or other protected characteristics, and we consider qualified applicants with criminal histories as required by local and federal laws.

MCI helps customers take on CX and DX challenges by delivering industry-leading solutions including BPO, IT Services, and related staffing and services. MCI employs 10,000+ individuals with 150+ client partners across North America.

The above job description provides a general overview and is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer may revise this description at any time.