Senior-CCO

Employer Industry

Telecommunications

• Salary up to $32.04 per hour
• Comprehensive benefits package including medical, dental, and vision coverage
• Generous vacation and paid sick leave, along with seven paid national holidays
• Opportunity for career advancement and participation in Associate Resource Groups
• Paid parental leave and adoption assistance
• Flexible remote work environment with a supportive team culture

• Provide assistance to employees regarding product, order, and technical issues as the first point of contact
• Handle first‑level escalations and follow through to resolution while collaborating with Regulatory on PSC Complaint responses
• Supplement formal HR training with continuous on‑the‑job training for agents
• Monitor and address internal problem orders by liaising with other departments
• Identify and report emerging trends or gaps in training and communication to Supervisors

• 1+ year of experience in an inbound call center environment, including sales, service, retention, or financial services
• 6+ months of experience using a CRM system
• 6+ months of experience handling escalated situations
• Ability to adhere to attendance guidelines and travel as business needs dictate
• Excellent interpersonal communication skills, both verbal and written

• Experience with escalated customer issues and problem resolution
• Understanding of the telecommunications and/or cable industry
• High‑level sales skills support
• Problem‑solving skills focused on customer complaints and business office issues
• Flexibility to work 1st/2nd shift hours and overtime as needed

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