Customer Care Specialist

Overview

• Answer incoming customer telephone calls and log all calls
• Work across multiple programs and phone lines and ability to transfer calls
• Promote participation in energy efficiency programs that the customer may qualify for
• Address and resolve customer inquiries, regarding products, services, billing, etc.
• Establish and maintain positive working relationships with customers by ensuring a high level of customer service
• Address and resolve customer complaints and make recommendations
• Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
• Follow‑up on customer calls not immediately resolved
• Provide accurate and timely information regarding the status of customers' application and rebate checks
• Enter all required information into computerized systems to create and maintain the customer database
• Provide inside support to Program Manager, Energy Engineers and Energy Advisors as needed
• Communicate with customers via alternative media
• Attendance and punctuality

• Customer service, Call center, Customer support, Customer service oriented
• Customer service, Call center

• High School diploma or equivalent
• Associates Degree - Preferred
• 1-2 years of previous customer service experience
• Strong customer service and communication skills
• Must be able to handle a wide work variety and work in a fast‑paced environment
• Must be a detail‑oriented, organized, self‑starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Knowledge of program parameters and levels of service
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Proficient in English and Spanish - Preferred
• Ability to work flexible hours. Must be available evenings and weekend hours as needed.

Intermediate Level

This is a Contract to Hire position based out of Port Washington, WI.

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 9, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.