Customer Experience Agent - Online Marketplace & Shopping; Live In AZ

Customer Experience Agent – Online Marketplace & Live Shopping

MUST RESIDE IN ARIZONA.
Location: Phoenix, AZ (commuting distance required) | Remote/Hybrid

Join a leading live shopping platform where community, entertainment, and commerce come together. Our fast‑growing marketplace features everything from fashion and electronics to collectibles and live plants, and we’re passionate about enabling anyone to turn their passion into a business.

As a Customer Experience Agent, you’ll be the first point of contact for customers with questions or issues on the platform. You’ll monitor different queues in Zendesk (our CRM), responding to tickets from buyers and sellers with empathy and efficiency. Supported by clear documentation and SOPs, you’ll ensure every customer feels heard and supported. Expect to handle a high volume of tickets, typically 50–80 per day, via email support.

• Eager to launch a career in a fast‑paced, innovative environment.
• Willing to learn new systems and tools (Zendesk, Kustomer, Intercom, etc.).
• Strong customer‑first mentality and proactive problem‑solving skills.
• Weekend availability required.
• Interest in e‑commerce and marketplace operations.
• Bachelor’s degree or college experience preferred.

Agents are expected to work a full‑time, 40‑hour weekly schedule within the following operational hours. Open availability is required for all listed hours, including holidays.

• Mon‑Sun between 5:00 AM – 11:30 PM PST (example most common shifts: 5:00–2:00 pm, 1:30 pm–10:30 pm, 2:00 pm–11:00 pm, 2:30 pm–11:30 pm PST)
• Shift bids conducted quarterly. Shift assignments are determined based on performance and seniority.

• Generous holiday and time off policy.
• Health insurance options (medical, dental, vision).
• Work‑from‑home support and home office setup allowance.
• Monthly allowances for cell phone, internet, wellness, and platform usage.
• Annual childcare allowance and lifetime family planning benefit.
• Retirement plans (401(k) with employer match up to 4% of base salary).
• Paid parental leave (16 weeks) and gradual return to work.

The pay range for this position is $49,920.00 – $60,008.00 per year.

Additional benefits include:

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance toward Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401(k) offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave (16 weeks of paid parental leave + one month gradual return to work)

This is a hybrid position in Phoenix, AZ.

This position is anticipated to close on Mar 7, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.