Remote Customer Service Representative; Michigan residents

Employer Industry: Automotive Customer Service

• Competitive pay and comprehensive total compensation package
• Health benefits, including medical, dental, and vision coverage
• Paid time off and wellness programs to support employee health
• 401(k) with match and flexible spending account
• Opportunity to work remotely from anywhere in Michigan
• Inclusive and respectful work environment promoting personal and professional growth

• Provide exceptional customer service through inbound and outbound phone calls, chats, and emails
• Accurately record details of customer interactions and manage cases from initiation to resolution
• Research customer requests and provide timely solutions with a positive attitude
• Maintain effective communication with customers to ensure satisfaction
• Navigate computer systems to assist customers effectively

• High school diploma or equivalent
• Minimum of three years of customer service experience in any customer-facing role
• Excellent written and verbal communication skills
• Ability to navigate a computer and the web efficiently
• Typing skills of at least 25 words per minute

• Previous experience in a call center environment
• Familiarity with automotive industry or customer service best practices
• Strong problem-solving skills and ability to work under pressure
• Availability to work flexible shifts within the call center’s operational hours

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.