Customer Service Representative - State Farm Agent Team Member

Remote Insurance Service Specialist (Beginning-of-Day Focus)

Full-Time | Fully Remote | State Farm Experience Required

We are hiring a highly organized, detail-oriented Remote Service Specialist to manage beginning-of-day service workflows for a multi-office high-performing State Farm agency.

This is not an entry‑level role. We are looking for someone who already understands State Farm systems, underwriting follow‑ups, service processes, and internal workflows.

• Underwriting follow-ups and task management
• Outstanding forms and signature collection
• Mileage verification requests
• Policy change follow-ups
• Missing documentation tracking
• Endorsement and service request processing
• Managing system tasks and suspense items
• Ensuring compliance and clean files
• Communicating professionally with customers regarding needed information
• Keeping producers informed of pending issues

• Prior experience working for a State Farm Agent (required)
• Working knowledge of State Farm systems (ECRM, policy processing, UW follow‑up workflows, etc.)
• Ability to manage high task volume independently

• Extremely detail‑oriented
• Organized and process‑driven
• Friendly and professional in customer communication
• Self‑motivated and able to work independently
• Strong written and verbal communication skills
• Comfortable working remotely without constant supervision
• Proactive problem solver
• High level of accountability
• Takes ownership of outcomes

• Fully remote
• Structured beginning‑of‑day workflow expectations
• Clear performance standards
• Independent work with strong communication expectations
• High‑performance agency culture

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Training & development

We’re a high‑performing, growth‑focused agency that values initiative, and people who get things done. You’ll have real autonomy, clear expectations, and the opportunity to make a direct impact — all while working remotely in a fast‑moving, supportive environment.

If you take pride in doing things right and want to be part of a team that actually values your contribution, this is the place.

This is a remote position.