Live Chat Support Advisor at ValueAdd Research and Analytics Solutions LLP Shawnee, KS

Live Chat Support Advisor job at Value Add Research and Analytics Solutions LLP. Shawnee, KS.

This is a remote position.

We are seeking a skilled Live Chat Support Advisor to join our dynamic team at Value Add Research and Analytics Solutions LLP. As a Live Chat Support Advisor, you will be responsible for providing exceptional customer service through live chat interactions. If you have a passion for helping customers and a knack for problem-solving, we want to hear from you!

Location:

United States (Remote)

• Respond to customer inquiries and issues via live chat in a timely and professional manner
• Provide accurate information and solutions to customers' questions and concerns
• Escalate complex issues to the appropriate department for resolution
• Document all interactions with customers accurately in the system
• Identify opportunities for process improvement and provide feedback to management

• 1-2 years of experience in customer service or a related field
• Excellent written and verbal communication skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficiency in using live chat software and customer support tools

If you are a team player with a positive attitude and a passion for customer service, we encourage you to apply for the Live Chat Support Advisor position at Value Add Research and Analytics Solutions LLP.