Customer Service Rep

Are you ready to be the friendly, tech‑savvy voice that keeps things running smoothly at Northern Air Plumbing & Heating? We're looking for a full‑time Customer Service Representative in Brainerd, MN, who thrives in a fast‑paced environment and loves making a difference for customers every day.

This is a full‑time Customer Service Rep position with a pay range of $16 – $20 per hour
. Enjoy paid training and the potential to work from home after a successful first month.

We also offer great benefits
, such as:

• Health insurance paid for employee
• PTO
• Paid holidays
• SIMPLE IRA match 3%
• Cell phone or reimbursement
• Uniforms

We offer a full‑time schedule that begins with 30 days of in‑office training. After your initial month and a performance review, you may have the opportunity to transition to working from home. We'll work with you to find a schedule that fits your life.

As a Customer Service Rep, you will start your day by answering inbound and outbound phone calls, actively managing communications to ensure every customer feels heard and supported. You will coordinate with our dispatch team to schedule appointments and keep the workflow moving efficiently. Throughout the day, you will monitor and follow up on leads, abandoned calls, voicemails, and emails, ensuring no customer inquiry is left behind.

You will take on a variety of administrative tasks, from assisting with office duties to accurately entering data into our software platforms. With every interaction, you'll be helping to deliver the top‑notch service our customers expect.

At Northern Air Plumbing & Heating, we're a family‑oriented business that has been providing exceptional plumbing and heating services since 1991. We take pride in delivering fast, friendly, and expert service to our valued customers. Our company culture revolves around professionalism, courtesy, and continuous growth. Join our team and become part of a company that prioritizes both employee and customer satisfaction.

• Basic computer skills
• Ability to learn our CRM software
• Ability to handle a high call volume and manage friendly customer service experiences
• Fluent with technology and able to switch between multiple customer service platforms
• Ability to enter data into software accurately and quickly
• Excel spreadsheet experience (preferred)

If you're excited to build your career in the office at Northern Air Plumbing & Heating, we'd love to connect with you. Applying is simple and quick with our mobile‑friendly application. Take the next step today!