French Customer Support Specialist II

Role Details

Support Channels:
Email and Chat Support

Contract Duration:
Temporary of 1 year

Work type and

Location:

Work from home

Work schedule:

Standard working hours

Start date:

March 26, 2026

Crescendo represents peak CX performance in the AI era. We combine world‑class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity — we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

Partner Hero is looking for talented folks to join our Customer Support in French and English teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more.

As a Partner Hero employee, you’ll have the support you need to develop and grow your career.

• Provide an amazing customer experience across all channels including email, and live chat in English and French
• Able to handle different levels of customer inquiries ranging from order and product inquiries to basic technical troubleshooting
• Meeting customer service KPIs defined by the Customer Happiness Manager (i.e. response time, etc.)
• Consistently achieving individual and departmental goals
• Showing a strong comprehension of all policies and procedures
• Resourceful by working cross‑functionally to solve complex customer inquiries
• Closing the feedback loop by sharing valuable customer insight across all departments
• Escalating common trends from calls and emails to ensure swift action is taken
• Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
• Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers
• Handling other ad‑hoc requests as communicated by the Customer Happiness Manager

• 1+ years of experience in a customer service role.
• Excellent English and French skills; written and verbal skills are a must.
• Experience with Zendesk (or related) is a plus.
• Organized and capable of managing time with colleagues in different time zones.
• Experience working within the consumer goods, toys, or electronics industries is a plus.
• An extremely friendly person who loves interacting with people, who is always calm, cool, and collected.
• Critical thinker who will use all resources to arrive at the best solution for the customer and brand.
• Proactive and collaborative.
• Active listener who is a determined problem solver.
• Ability to learn and adapt quickly to new systems and software.

• Be part of a people‑first, values‑driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full‑time employees
• Access to free posture‑based fitness workouts from home
• Training and professional development opportunities

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.