Customer Support Specialist

Customer Support Specialist (API & Payments Support)

Location:

Full Remote in EST Time - Open to candidates outside of Canada
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* Employment Type:

Full-Time Overview At Veem, our Customer Support team plays a critical role in helping businesses move money seamlessly around the world.

As a Customer Support Specialist, you will serve as the first point of contact for customers, providing clear guidance, troubleshooting issues, and ensuring a smooth experience across our payment, wallet, card, and API products.

This role requires strong communication skills, attention to detail, and a customer-first mindset.

You’ll collaborate closely with internal teams to resolve complex cases and support customers and partners integrating with Veem’s APIs.

If you thrive in a fast-paced fintech environment and enjoy solving problems, we’d love to hear from you.

Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist customers with payments, transactions, wallet, and card-related issues Diagnose and troubleshoot payment and technical issues Provide technical support for customers and partners integrating with Veem’s APIs Troubleshoot API-related issues, including authentication and integration challenges Escalate complex cases to the appropriate internal teams while maintaining ownership Maintain detailed, accurate records of customer interactions and resolutions Identify recurring issues and provide feedback to improve processes and product experience Operate with a results-oriented mindset and strong accountability Requirements High school diploma or equivalent Prior experience in customer support or a similar client-facing role Excellent written and verbal communication skills in English Strong problem-solving skills and attention to detail Ability to multitask and work effectively in a fast-paced environment Strong personal organization and accountability Deep understanding of customer concerns and ability to troubleshoot effectively Familiarity with payment processing, fintech, or financial services is a plus API knowledge and troubleshooting experience preferred Additional Information Full-time remote position Start times may vary and will be set according to business needs