Software Customer Success Manager

Employer Industry: Public Safety Technology

• Salary up to $100,000
• Incentive bonus plans available
• Comprehensive benefits package, including medical, dental, and vision coverage
• Generous Paid Time Off and 10 Paid Holidays
• Opportunity for career advancement and growth within the organization
• Flexible remote work option available

• Act as a primary advocate for Federal agencies to ensure full product adoption and success
• Cultivate and maintain trust-based relationships with technical and command leadership
• Lead cross-functional teams to quickly resolve client challenges and minimize churn
• Manage a regional book of business focusing on annual recurring revenue and account expansion
• Provide technical advocacy by translating public safety best practices into actionable recommendations

• High School diploma, Technical Certificate, Bachelor's degree, or 5+ years of experience in Customer Advocacy, Sales, Engineering, Public Safety, or Project Management
• Legal authorization to work in the U.S. indefinitely
• Ability to obtain a background clearance as required by government customers
• Minimum of 7 years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise-level accounts
• Strong executive presence and ability to present insights to high-level stakeholders

• Experience in complex software solutions and mission-critical agency outcomes
• Proven track record in relationship management within public safety sectors
• Ability to travel 35% or more for client engagements
• Familiarity with public safety best practices and workflow optimizations

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