Field Service Coordinator

Job Title - Field Service Scheduling Coordinator Shift time - 8 am to 5 PM PST - Monday to Fridys Duration - 6 - 12 months Remote Work - Within California Hourly Pay - $26/hour to max $32/Hour

The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. Works with engineers, Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availabilities. This includes direct customer communications to schedule best available dates for activities.

• Provide a seamless experience for our customers by playing a key role in field service response time
• Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls
• Positively impact CSAT (Customer Satisfaction) and other performance metrics
• Increase scheduling efficiency by having visibility to open work orders
• Contribute to increasing customer instrument “uptime”

• Education:
  
  High School Diploma or Equivalent
• Work Experience:
  Previous dispatcher and CSR experience is MANDATORY
• Good to excellent time management skills
• Ability to work independently and take initiative in a fully remote work environment
• Computer
  
  Skills:
  
  MS office including Teams, Outlook, SAP and Salesforce is MANDATORY