Bilingual Customer Service representativ

Our Mississauga client is an international distribution solutions company, and they are actively seeking a new bilingual customer service rep to join their team!

This position features:

• Full Benefits

• 3 weeks vacation

• 1 day work from home
Salary: $46,000- $51,000

Hours:

9am-5pm Monday to Friday

Responsibilities:

• Report to Customer Relations Manager

• Track and trace orders

• Answer client/customer calls

• Respond to phone calls and emails from customers to arrange pickups

• Provide excellent customer service to client accounts

• Data entry into the CRM system

• Respond to any inquiries from customers

Requirements:

• Minimum of 1-2 years of experience within logistics doing customer service & dealing with client accounts

• Team player

• Ability to handle pressure/deal with irate customers

• Empathetic

• Excellent communication skills

• Multitasking skills & ability to prioritize tasks

• Computer Savvy- email/CRM/internal tracking websites

• Fluent in Mandarin and Cantonese, or French and English

This is currently an active job opportunity.
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