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Call centre agent - customer service

Remote / Online - Candidates ideally in
Calgary, Alberta, T3S, Canada
Listing for: Yardworx
Full Time, Remote/Work from Home position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below
  • Durée de l'emploi:
    Permanent
  • Langue de travail:
    Anglais
  • Heures de travail: 40 to 44 hours per week
  • Education:
  • Expérience:
  • Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience
  • Work setting
  • Urban area
  • Business sector
  • Private sector
  • Sales
  • Tasks
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Perform data entry
  • Computer and technology knowledge
  • Database software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • Type of experience
  • Call centre
  • Security and safety
  • Driver's validity licence check
  • Transportation/travel information
  • Own transportation
  • Own vehicle
  • Valid driver's licence
  • Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure
  • Repetitive tasks
  • Personal suitability
  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Screening questions
  • Are you authorized to work in Canada?
  • Are you available for shift or on-call work?
  • Do you have experience working in this field?
  • Do you have the equipment you need to work from home (like internet and a workspace)?
  • Do you live near the job location?
  • Employment terms options
  • Evening
  • Experience
  • 3 years to less than 5 years
  • Employment terms options
  • Morning
  • Night
  • On call
  • Day
  • Weekend
  • Overtime required
  • Overtime available
  • Financial benefits
  • Group insurance benefits
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