Customer Service Representative On-Site

Job Title:

Customer Service Representative On-Site

Job Description

he Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Title:

Customer Service Representative

Location:

Belleville On

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a/an Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

As a Customer Service Representative, you’ll:

• Resolve technical issues
• Assist in correcting billing concerns
• Handling Escalations
• Ensure excellent customer service is provided: with emphasis on demonstrating caring and empathy while taking ownership of each situation to provide first contact resolution
• Ensure our clients’ customers enjoy authentic experiences
• Deliver expert customer experiences…with a smile

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Minimum 1 year customer service
• Completion of High School or equivalent
• Ability to work FT 8am-8pm (Hours of operation 7 days a week)
• Ability to work onsite (THIS IS NOT A WORK AT HOME POSITION)
• Background clearance etc.
• Pass a language assessment, typing test, multitasking and navigation.
• Eagerness to learn new technologies
• Excellent communication skills
• Proficiency in fast-paced multi-tasking

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $19.35hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• Company networking opportunities with organized groups in the following topics:
  Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities),…