Client Care Specialist

Summary

A unique administrative customer service role with an incentive! Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service. This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.

We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding!

Schedule:

Mon - Thurs - 4:00 p.m.

- midnight. Sun: 9:00 a.m.

- 5:00 p.m.

• Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
• Ensures Route Managers data entry work is completed;
  Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
• Solves residential account issues
• Manages customer files;
  Ensures filing is current
• Schedules Route Managers one-time work and home services;
  Ensures follow up calls are complete to guarantee customer satisfaction
• Ensures month end is completed
• Checks missing tag reports
• Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
• Offers support to Branch staff as directed by his/her Manager

• One or more years of customer service related experience
• Written and verbal communication, interpersonal and support skills
• Able to use all related hardware and software
• Inside sales experience an asset
• Strong organizational skills
• Team player
• Strong attention to detail and high level of accuracy

Monday - Thursday - 4:00 p.m.

- midnight. Sunday: 9:00 a.m.

- 5:00 p.m. Friday and Saturday:
Off. Holidays as needed.

$40,000 (position qualifies for commission on top of base salary)

This position is an existing vacancy within our organization.

Abell Pest Control does not use artificial intelligence or automated decision-making tools in the screening, assessment, or selection of job applicants. All applications are reviewed by members of our hiring team.