Customer Support Coordinator

About Energy CX:

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.
Why Energy CX?

• Recession proof industry
• Entrepreneurial and ambitious culture with a great team oriented environment
• Fastest growing energy broker in the country
• Recognized by Fortune and Great Places to work US
• Named on Inc 5000's list of America's fastest growing companies

Compensation

• Year One Earnings → $55,000

Title:
Customer Support Coordinator
About this Job

This position is for someone who enjoys solving problems and has the patience to persist through challenging situations. We are looking for an individual who has the ability to multitask. They thrive in a fast-paced, dynamic environment and prioritize customer experience with a positive attitude.
Objectives of this Role

• Act as the liaison between customers, utility companies, energy suppliers, and internal teams
• Provide an unparalleled customer experience through quick, efficient, and clear communication
• Enhance department systems and processes to support scalability and efficiency

Daily and Monthly Responsibilities

• Collaborate with internal teams (Sales, Customer Success, and Operations) to resolve customer challenges
• Coordinate directly with utilities and suppliers to address and resolve issues
• Provide timely status updates to customers and ensure their questions are answered
• Identify proactive solutions to common customer challenges
• Participating on Kick-Off Calls to onboard new customers, align on goals, set expectations, and initiate engagement with our services

Skills & Qualifications

• Strong organizational skills with a proactive, action-oriented mindset
• Excellent communication, interpersonal, and time-management abilities
• Ability to multitask and thrive in a fast-paced, continuously evolving environment
• Eagerness to learn and grow within the company
• Experience in customer support, customer success, project management, or operations is a plus

ECX Benefits

PTO

• 15 days but highly flexible
• All major holidays
  • Half day on the Wednesday before Thanksgiving
    • Thursday & following Friday fully off
  • 12/24 - 1/2 Company break (Subject to be longer, but at minimum, all employees can expect this time off

Insurance

• Health - We cover 50% of your monthly premium cost
• Dental - We cover 50% of your monthly premium cost
• Vision - We cover 50% of your monthly premium cost
• Basic Term Life & AD&D insurance policy
  - We cover 100%

401(K)

• Employer match 20% of total contribution on up to 5% of salary

Additional

• Work from home on Fridays
• 20 work from home days per year (in addition to WFH Fridays)
• Wednesday catered lunches
• Gym membership at on-site gym facilities
• Frequent company events

Energy CX Company Culture

Our culture is not for everyone. It is designed for people who want to grow fast, take ownership and raise the bar every day.

At Energy CX, we don't just work-we challenge each other to solve hard problems, innovate boldly and keep improving. We believe in personal growth, extreme accountability and building a team of exceptional people who push one another to be better.

We live by The Four Forces of Innovation - the levers that power innovation at scale:

Higher Standards - Raise the BarExcellence isn't reserved for launches or headlines. It's how we communicate, plan, and follow through.

We value ownership, prioritization, focus, discipline, effective communication, action, efficiency, resourcefulness and maximizing value.

Innovate It - Think DifferentlyInnovation isn't about flashy ideas, it's about taking on new challenges and outgrowing what no longer serves. At Energy CX, we are experimenting constantly and building what the customer actually needs-especially when it breaks what came before.

We value curiosity, experimentation, collaboration, bold thinking, long-term vision, customer centricity and simplicity.

Continuous Growth - Better Every Day

Growth is not perfection - it's our commitment to get better every single day. No matter how successful we become, we stay open, driven and aware that mastery is a process. We improve with…