Customer Service Representative; Remote

Pulse

Media

NL (LATAM REGION)

Pulse

Media

NL (LATAM REGION) Posted Mar 2

Full-time

Negotiable

Entry (0-2 yrs)

We are seeking a highly organized, dependable, and detail-oriented Customer Service Representative to join our growing operations team supporting clients and internal stakeholders across the MENA region, including the UAE, Qatar, and Saudi Arabia. This role is ideal for individuals beginning their career in customer service, remote operations support, or administrative coordination. As a Remote Customer Service Representative, you will serve as a key point of contact for customer inquiries, service requests, and support needs-ensuring clear communication, accurate documentation, and efficient resolution of issues.

You will contribute directly to customer satisfaction and operational efficiency by maintaining structured records, managing support tickets, tracking request progress, and ensuring all interactions are documented accurately and consistently. No extensive prior professional experience is required. Structured onboarding and training will be provided. Success in this role depends on attention to detail, strong written communication, accountability, and the ability to manage tasks independently in a remote environment.

• Responding to customer inquiries via email, chat, or ticketing systems in a timely and professional manner
• Providing clear, accurate, and helpful information regarding services, processes, and next steps
• Clarifying incomplete requests by asking precise follow-up questions
• Documenting all customer interactions accurately within internal systems
• Escalating complex issues to appropriate internal teams when necessary
• Ensuring consistent tone, professionalism, and adherence to communication guidelines

• Updating customer records in internal databases and spreadsheets (Google Sheets or Microsoft Excel)
• Ensuring data accuracy, completeness, and formatting consistency
• Identifying duplicate entries or inconsistencies
• Maintaining structured file naming conventions and organized digital folders
• Logging updates, corrections, and follow-up actions
• Supporting reporting functions with reliable and well-maintained datasets

• Reviewing incoming customer tickets and categorizing them appropriately
• Routing requests to the correct team or department
  
  Tracking ticket progress from submission to resolution
• Following up on pending or overdue items
• Maintaining clear documentation of status updates
• Communicating proactively when additional information is required

• Updating daily logs of customer interactions and completed requests
• Monitoring recurring service issues or common customer concerns
• Preparing brief summaries of activity and resolution status
• Escalating patterns that suggest process inefficiencies
• Supporting internal reporting with organized documentation

• Confirming appointment or follow-up availability
• Sending reminders for pending documentation or required actions
• Updating internal calendars based on provided instructions
• Tracking onboarding or service completion checklists
• Supporting internal coordination to prevent delays

• Reviewing outgoing communication for clarity and professionalism
• Ensuring all customer records meet documentation standards
• Maintaining consistent formatting and file organization
• Following SOP (Standard Operating Procedure) guidelines precisely
• Supporting internal process updates when necessary

• High accuracy in documentation and data entry
• Clear, professional, and customer-focused written communication
• Timely responses and consistent daily productivity
• Proactive follow-up on missing or unclear information
• Strong organizational discipline in digital environments
• Ability to work independently in a fully remote setting
• Accountability and reliability without direct supervision

• Comfortable using Google Sheets or Microsoft Excel
• Strong written communication skills
• Ability to follow structured written instructions
• Detail-oriented mindset with strong organizational habits
• Comfortable handling repetitive tasks with consistency
• Ability to work independently in a remote/work-from-home environment
• Reliable high-speed internet connection
• Access to a computer suitable for remote work

Entry-level candidates are encouraged to apply. Training and onboarding support are provided.

• Location:
  
  Fully Remote
• Region Supported: MENA (UAE, Qatar, Saudi Arabia)
• Schedule:
  
  Flexible scheduling windows with consistent availability required
• Hours:
  
  Full-time or part-time depending on workload
• Compensation:
  Based on experience and engagement level

• Are beginning a career in customer service or remote operations
• Prefer structured, process-driven environments
• Take pride in organized systems and accurate…