Call Center Representative - Remote - LIVE IN

Job Description

• Provides courteous, friendly, and efficient customer service when processing orders and answering questions from inbound dealer and inside sales.
• First point of customer contact for general inquiries such as product knowledge, pricing, order placement, return and shipping questions.
• Answer inbound calls from retailers. Duties include order and return entry, product availability, order status. Additional follow‑up work may occur via email or phone.
• Responsible to meet Five9 KPIs and provide quality customer service consistently.
• Process claims and shipments for retail accounts.
• Use basic Microsoft Office programs such as Outlook, Word, Excel, and One Note.

• 1–2 years of customer service experience.
• Proficient in Microsoft applications.
• Excellent verbal and written communication skills.
• Experience answering questions from clients versus end customers.

This is a Contract to Hire position based out of Denver, CO. This is a fully remote position.

The pay range for this position is $20.00 – $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)

This position is anticipated to close on Mar 7, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.