Customer Success Specialist, gt.school; Remote

You're ready to move beyond support positions where success is measured by ticket resolution speed. You're looking to genuinely connect with the families you support—understand their needs ahead of time, acknowledge their achievements, and establish yourself as a reliable ally in something meaningful.

GT Anywhere operates as a virtual learning environment designed for gifted learners prepared to progress quickly. We integrate AI-driven curriculum with personalized coaching to deliver an experience that is both academically challenging and highly individualized. This model succeeds only when parents feel genuinely supported, well-informed, and truly included as partners—not reduced to service requests in a queue.

In the Parent Success Partner role, you will take ownership of the parent experience. Rather than waiting for issues to surface through support channels, you'll initiate contact, establish trust from the start, and maintain sufficient proximity to families to identify concerns before they grow. You'll recognize achievements, support parents during challenging moments, and convert positive relationships into sustained enrollment and endorsement.

This position suits someone who views customer success as something human‑centered, forward‑thinking, and relationship‑driven. If you’ve wanted your work to prioritize people over ticket metrics, this is your opportunity.

• Address parent inquiries and issues through email and chat with responsiveness, understanding, and precision.
• Recognize student achievements and development through tailored, meaningful outreach.
• Build connections among GT families to cultivate community engagement and program advocacy.
• Collect parent input and communicate actionable insights to leadership for program enhancement.
• Develop, update, and refine parent‑facing support materials and knowledge base documentation.

• Wait passively in a support queue for incoming problems.
• Follow scripted responses or depend on inflexible reply templates.
• Handle technical troubleshooting or resolve platform‑related technical issues.
• Operate independently—you’ll partner regularly with Academic Advisors and leadership.
• View families as ticket numbers or cases—each parent represents a genuine relationship.

Develop forward‑looking, trust‑centered relationships with parents that strengthen family retention and support, positioning families as genuine collaborators in their child’s educational journey.

• A minimum of 1 year of experience in customer success, account management, or community‑facing roles.
• Direct experience working in education or with students and parents.
• At least 1 year managing digital support channels (email, chat, or helpdesk tools such as Intercom, Help Scout, or Zendesk).
• Demonstrated ability to write clear, warm, and professional communications.
• Proven ability to manage multiple concurrent priorities using documented tracking methods.
• Track record of building relationships proactively, not just responding reactively.
• Comfortable working remotely and communicating asynchronously.

GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting‑edge tech with data‑driven insights to unlock every student’s full potential. They’re on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one‑size‑fits‑all approach that leaves brilliant students bored and disengaged. This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors.

Their personalized approach accelerates learning—2‑6 times faster than traditional classrooms. GT School students explore their passions, develop critical thinking skills, and learn to innovate.

This is a full‑time (40 hours per week) long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult  for more details on this topic.

Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!