Customer Service Representative-Call Center

Location: California

Customer Service Representative-Call Center page is loaded## Customer Service Representative-Call Center remote type:
Remote locations:
Orange, CA, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R26 Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
** Customer Service Representative-Call Center
**** Cal Surance Associates
** is a leading E&O insurance broker for Life & Health and Property & Casualty Insurance professionals. We provide insurance brokerage and program administration services to some of the largest insurance firms in the United States.
*
* Summary:

** The Customer Service Representative (“CSR”) is part of the first response team for inbound customer phone calls.
** ESSENTIAL DUTIES include the following****:
*** Support incoming calls, emails, and online chats from customers.
* Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.
* Respond to questions and requests from clients/customers/agents quickly and accurately.
* Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.
* Retrieving and responding to voicemail and emails.
* Occasional outbound call campaigns.
*
* JOB REQUIREMENTS:

*** Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls.
* Must be able to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner.
* Excellent computer skills including Microsoft Excel, Word, Outlook.
* Ability to multi-task between various software programs.
* Some call center experience desired.
* Customer service experience desired.
* High School diploma/GED.
* Must become a licensed Property & Casualty Insurance Agent within 90 days of hire  including passing the state of California’s extensive background investigation and completing the mandatory 52 hours of licensing education. If you currently have a P&C insurance license, you must keep your license in good standing by adhering to the continuing education hour requirements and background checks.###  Cal Surance Associates pays for required insurance licensing for our teammates.
** Pay Range**$21.00 - $25.00 Hourly
* The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
*** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the total well-being of our teammates, including:
* * Health Benefits*:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
* * Financial Benefits*: ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement
* * Mental Health & Wellness*:
Free Mental Health & Enhanced Advocacy Services
* * Beyond Benefits*:
Paid Time Off, Holidays, Preferred Partner Discounts and more.
* Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
*** The Power To Be Yourself
** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results.

With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
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