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HelpDesk/Support Customer Service Rep

AI-First Customer Support Lead — Remote

Remote / Online - Candidates ideally in
New York, USA
Listing for: Puffy
Remote/Work from Home position
Listed on 2026-03-12
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A top mattress brand in the USA seeks a Customer Support Manager to own the customer support tech stack, designing and optimizing AI-driven workflows. This role requires a strong leader familiar with customer support automation and systems management. You’ll drive team adoption and build a training strategy for support agents while working remotely from anywhere in the USA. Competitive salary and generous benefits are offered, including performance bonuses up to 10%.
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