Customer Service Representative

Job Title:

Customer Service Representative

Job Description

We are seeking a dedicated Customer Service Representative who will manage retail accounts from order entry to delivery, communicate shipping requirements with the warehouse, and ensure timely deliveries. The role involves interacting with customers via phone, email, or chat to address inquiries regarding products, warranties, and delivery times. You will resolve inventory, pricing, and quantity issues and keep Sales Representatives informed about out-of-stock items.

Responsibilities

+ Manage assigned retail accounts from order entry to delivery.

+ Communicate with the warehouse to meet customer shipping requirements and ensure expected ship and arrival dates.

+ Interact with customers via phone, email, or chat to answer questions about products, warranties, and delivery times.

+ Resolve inventory, pricing, and quantity issues on orders.

+ Review out-of-stock items and communicate them to Sales Representatives and customers.

Essential Skills

+ Customer service experience.

+ Data entry skills.

+ Experience in a call center environment.

+ Retail customer service expertise.

+ Customer service-oriented approach.

Additional

Skills & Qualifications

+ High school diploma or general equivalency diploma.

+ 3+ years of customer service experience.

+ Strong PC skills, including Microsoft Office applications like Word and Excel.

+ Ability to navigate multiple computer screens and enter data while taking calls.

Why Work Here?

We offer full benefits upon conversion, including medical, dental, vision, and PTO packages. Our work culture promotes growth and flexibility, allowing eligible employees to adopt a hybrid schedule after meeting performance metrics.

Work Environment

Initially, the role is fully in-office with training scheduled Monday-Friday, 9:00 AM - 6:00 PM. Regular hours vary by team: the Oxo Team works 9:00 AM - 6:00 PM, and the Hydroflask Team works 10:00 AM - 7:00 PM. After six months of consistently meeting performance metrics, employees can transition to a hybrid schedule with remote work on Monday and Friday.

The environment is fast-paced, requiring multitasking and handling a high volume of interactions. Dress code is business casual, and each employee is provided with their own cubicle, computer, and phone.

Job Type & Location

This is a Contract to Hire position based out of Chambersburg, PA.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chambersburg,PA.

Final date to receive applications

This position is anticipated to close on Mar 16, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

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