Bilingual Collections Representative

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Bilingual Collections Representatives to join our Government team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect.

Location: Must reside a commutable distance from our office on 111 W. Jackson Blvd in Downtown Chicago. Role will be on-site for 30 days, can be work from home after depending on individual performance.

Schedule: Monday through Friday - 8:00am to 5:00pm CST, 1 shift/week with 10:00am to 7:00pm CST schedule. Also, every fourth Saturday.

Salary: $18.50/hour with an uncapped commission structure.

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer the following benefits:

• Competitive Medical, Dental, and Vision insurance from premium providers
• Paid Time Off (PTO) and Wellness Days
• 401K with company matching (available after 6 months of employment) – 100% company match up to 3% of included compensation, 50% company match of the next 2% of included compensation with 100% vesting upon eligibility.
• Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance.
• Tuition Reimbursement after 1 year of employment
• Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more

• Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day)
• Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full
• Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments
• Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans
• Navigate different client systems to locate customer accounts and document all collections activities

• Must be bilingual in Spanish
• Must have 2 to 3 years of experience in a high volume, call center environment
• Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word
• Professional and empathetic customer service and negotiation skills

• At least 1 year of previous collections experience
• Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred – but we will teach you
• Experience with CUBS (Columbia Ultimate Business Systems) is a plus!
• Military experience is always a plus, and we encourage veterans to apply!
• Bilingual in Spanish or another language is a plus!

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Since 1968, we have been trusted partners of some of the country’s largest healthcare, utility, and government entities. Our clients benefit from our having more than 50 years in the business.

The family business Samuel Harris started more than five decades ago is now a firm comprised of more than 500 hundred employees including our Collections and Customer Care professionals. Our teams employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent" and are proud to continue our strong history of delighting clients and customers thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. They are the…