Customer Support Specialist - Work From Home
Remote / Online - Candidates ideally in
Wallingford, New Haven County, Connecticut, 06492, USA
Listed on 2026-03-05
Wallingford, New Haven County, Connecticut, 06492, USA
Listing for:
Snappy
Full Time, Remote/Work from Home
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep, Bilingual -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
[Customer Service / Remote] - Anywhere in U.S. / Up to $69K per year / Free healthcare / 401k match / PTO - As a Customer Support Specialist at Snappy, you will:
Manage a high volume of chat and email support inquiries with empathy, clarity, and speed;
Host live Zoom and phone sessions for platform walkthroughs, setup assistance, troubleshooting, and high-stakes seasonal events;
Guide clients through dashboard navigation, campaign setup, and complex feature usage;
Facilitate account updates including plan changes, configurations, and upgrade guidance;
Identify, log, and track technical issues while advocating for timely resolution;
Contribute to internal documentation and the external knowledge base to improve self-service.
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