Customer Support Associate - Work From Home
Remote / Online - Candidates ideally in
Brownsburg, Hendricks County, Indiana, 46112, USA
Listed on 2026-03-05
Brownsburg, Hendricks County, Indiana, 46112, USA
Listing for:
Equip
Full Time, Remote/Work from Home
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
[Customer Service / Remote] - Anywhere in U.S. / Up to $60K per year / Medical, dental & vision / 401k / PTO - As a Customer Support Associate at Equip, you will:
Provide prompt, courteous, and efficient support to internal or external users experiencing product issues or seeking assistance with our software;
Investigate and troubleshoot software and platform-related problems reported by users via various channels (phone, email, chat, etc);
Escalate unresolved issues to senior team members or other internal teams as appropriate, ensuring follow-up until issues are resolved;
Consistently document issues and resolutions within the product support ticketing system.
Position Requirements
10+ Years
work experience
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