Customer Service Advisor – Estonian Speaking

Job Description

Just imagine putting play at the heart of customer services. Now make it real. As a member of our Customer Service Advisor team, you will be at the heart of the action, helping us support our fans.

This is a permanent contract with a start date of the 27th of April 2026.

As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world.

We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full‑in‑person training will be given with an up to a 3‑week induction followed by on‑the‑job support.

We also offer ‘Best of Both’ – our hybrid‑work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.

We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!

• Respond to consumers in both English and Estonian – spoken and written.
• Engage with consumers via phone and email, handling a range of topics including order and return queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
• Build strong and positive relationships with consumers in a fun and engaging manner.
• Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
• Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance.
• Wellbeing – We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
• Colleague Discount – You will qualify for a generous colleague discount from day 1.
• Bonus – When goals are reached you’ll be rewarded through our bonus scheme.
• Workplace – You’ll be assigned a primary workplace location (office, store or factory) and our hybrid policy averages 3 days per week in the office.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and belongs.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real.

Join the LEGO® team today.