Product Support Specialist

Position Overview

We are seeking motivated and detail-oriented individuals to join our team as a Product Support Specialist. In this role, you will provide front-line support to clients by assisting with travel-related products, booking platforms, reservations, and service inquiries.

This position focuses on customer support, troubleshooting, and ensuring booking accuracy within approved systems. No prior travel industry experience is required — comprehensive training is provided.

• Provide support for clients using travel products and booking systems
• Assist with reservations, confirmations, updates, and itinerary details
• Troubleshoot product or booking-related issues and provide timely resolutions
• Research and verify travel options within internal systems
• Escalate complex concerns when necessary
• Maintain accurate client records and documentation
• Deliver professional support via phone, email, and online platforms
• Participate in ongoing training and team meetings

• Strong written and verbal communication skills
• Customer-focused mindset with problem-solving abilities
• High attention to detail and strong organizational skills
• Basic computer proficiency and ability to navigate online systems
• Comfortable working independently in a remote setting
• Reliable internet access
• Must be at least 18 years of age
• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
• English communication proficiency

• 100% remote position
• Flexible scheduling
• Training and professional development
• Incentive programs and performance-based perks
• Opportunities for advancement