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Senior Enterprise CSM — Remote & Retention
Remote / Online - Candidates ideally in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-03-05
Birmingham, West Midlands, B1, England, UK
Listing for:
QAD, Inc.
Remote/Work from Home
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
CRM System
Job Description & How to Apply Below
A leading SaaS company in the UK seeks a Senior Customer Service Manager to enhance customer satisfaction and drive revenue retention and growth. In this remote position, you will build trusted relationships, monitor customer health metrics, and influence directions within cross-functional teams. The ideal candidate holds a Bachelor's or Master's degree and has 8+ years in enterprise software. Familiarity with CRM software and strong communication skills are essential.
Occasional travel may be required for meetings and industry events.
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Position Requirements
10+ Years
work experience
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