Customer Service Advisor

We are recruiting motivated and confident Customer Service Advisers for a client of ours based in Reading. This is a fantastic opportunity for individuals with strong customer service skills - ideally from a call centre or fast paced environment who thrive on resolving queries and delivering an exceptional service.

In this role, you will play a key part in resolving customer billing issues, ensuring accurate and reliable bills, and supporting internal teams with their billing-related questions. Your attention to detail and ability to handle complex information will be essential.

This is a contract position that will last for a minimum of 6 months. There is an opportunity to work from home 2-3 days a week.

• Investigate and resolve billing discrepancies, ensuring all information is accurate and aligned with internal reports.
• Act as an internal point of contact for billing queries, taking ownership of the resolution process from start to finish.
• Verify and process billing adjustments, including issuing credits or debits, and communicate outcomes clearly to customers.
• Share knowledge on billing practices and contribute to efficient team processes.
• Identify patterns, trends, and areas for continuous improvement.

• Strong problem-solving skills and the ability to analyse data for discrepancies or trends.
• Confident communicator, able to collaborate effectively and explain complex information clearly.
• Ability to work under pressure, manage multiple tasks, and meet tight deadlines.
• Experience in the energy or utilities sector is desirable but not essential.

This is a brilliant opportunity to join a supportive team, develop your skills in a specialist billing environment, and make a real impact on customer experience. If you’re someone who enjoys problem-solving, thrives in busy environments, and delivers outstanding service, we’d love to hear from you.

Please apply with an updated CV and one of our consultants will be in touch.

Guidant, Carbon
60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.