Operations Co-Ordinator

For almost 40 years, World Challenge has been creating powerful personal development opportunities for young people through experiential travel. Working in close partnership with schools, we design and deliver student-led expeditions and immersive learning experiences across the globe.

Through challenge, responsibility and reflection, young people develop confidence, perspective and the ability to articulate who they are and what they are capable of, with impact that lasts well beyond the journey itself. World Challenge is part of the Experience Education Student Travel Group.

We have an exciting opportunity for a customer-focused individual to help create exceptional experiences for our customers, ensuring their journey with us is seamless from start to finish. As part of our Operations team, you will play a pivotal role in delivering outstanding support during both the planning stages and while teams are in destination.

• ies Communicate with parents, students, and teachers via phone and email, addressing queries and ensuring participants are well-prepared for their tri
• ps.
  
  Provide ongoing support for teams during their expeditions, handling and documenting incidents, and ensuring participants can continue to enjoy their experien
• ce.
  
  Follow up on overdue payments by contacting customers who haven’t responded to automated reminders and ensuring payments are processed within set time fram
• es.
  
  Ensure all participant data, including medical information and passport details, is up-to-date and approved before departu
• re.
  
  Act as a point of contact for customer feedback, resolving issues when possible and collaborating with other departments to improve customer satisfacti
• on.
  
  Collaborate with School Relationship Managers and internal teams to address concerns regarding individuals or groups during expeditio
• ns.
  
  Identify and implement opportunities for improvement in operations and customer servi

• For Experience in a customer-facing role (preferred but not essenti
• al).Strong verbal and written communication skills, with a friendly, professional appro
• ach.
  
  Desirable:
  Experience using a ticketing or email management sys
• tem.
  
  Highly organised, able to prioritise tasks and balance multiple responsibilit
• ies.
  
  Detail-oriented with the ability to maintain focus over extended peri
• ods.
  
  Able to respond quickly to changing priorities and adapt to evolving situati
• ons.
  
  Comfortable thinking critically and offering solutions that balance customer needs with business objecti
• ves.
  
  Initiative-driven, with the ability to implement improvements to enhance processes and customer serv
• ice.
  
  A passion for travel, education, and young people's developm

ments

This role involves working as part of a rota to provide operational support throughout the year. Due to the nature of our activity and the seasonal demands of team travel, working hours vary and include a combination of standard office hours, evening and weekend work, and periods of night-shift cove

• rage.
  
  Periods with no teams travel
  ling:
  Standard Monday–Friday office hours, with no weekend work requ
• ied.
  
  Peak season (mid-June to early Aug
  ust): A structured rota operates to ensure 24/7 operational support. This includes scheduled night shifts, evenings, and weekend work during this busy period. A night-shift premium is paid for each night shift wo
• rked.
  
  Quieter periods: The majority of hours are worked during daytime office hours; however, evening and weekend work may still be required as part of the

Flexibility required:
Applicants must be comfortable working a rotating shift pattern, including evenings, nights, and weekends, depending on operational needs. We are seeking a flexible and reliable individual who can adapt to seasonal demands and work effectively as part of a team delivering consistent operational support throughout th

Working for UsFull training provided in operating procedures, mental and physical first aid, and safeg

• uarding.
  
  Hybrid working pattern split between our office and working fr
• om home.
  
  Opportunities to travel overseas on familiarisatio
• n trips.
  25 days’ annual leave plus public holidays and a bonus day off for your birthday, with an additional tenure-based allowance up to 5 ext
• ra days.
  
  Recognition and reward pr
• ogramme.
  
  Access to extensive online learning re
• training opport
• events.
  
  Various employee discounts and offers, including discounted trips with our

Inclusion We believe people are happiest and perform best when they can be their true selves, and that diverse teams deliver better results. We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes increasing awareness of unconscious bias and creating an environment where everyone can flourish.