Customer Service Representative - Work from Home; Texas residents

About The Role

Role:
Full time | Remote – Texas residents

Do you enjoy working with people? Would you like to work M‑F from the comfort of your home? This could be an interesting new opportunity for you!

This position starts at $13 per hour.

As a Customer Service Representative at Morley, you’ll help customers, groups and providers with their benefits questions via phone and written communications.

• Work from home while having regular connection with your teammates
• No weekends
• Paid training
• Equipment provided
• Benefits available
• Professional development and growth opportunities

• Strong communication, interpersonal and organizational skills
• Computer skills (MS Office, web browsers, able to work in several programs at once)
• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
• See Skills for Success below

• Research and respond to customer questions on dental, vision, life and disability benefits using our systems and information sources
• Help customers, groups and providers over the phone and in writing, using clear, polite language and appropriate grammar / punctuation
• Follow quality standards when handling communications
• Check subscriber plans to determine their benefits
• Gather, organize, manage and record claims, messages and other documents
• Perform other tasks as needed to support the team
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Live chat with a Morley Talent Acquisition (TA) Specialist ( | chat hours: M‑F 7 a.m.

- 4 p.m. Central time / 6 a.m.

- 3 p.m. Mountain time / 8 a.m.

- 5 p.m. Eastern time; closed on some holidays | TA will respond to after‑hours questions the next business day).

• Excellent communication (spoken and written), interpersonal and organizational skills
• Computer skills
• Microsoft Office including basic Word, Excel and internet usage
• Able to use several computer programs at once
• Able to handle calls, emails, web chats and written questions with training

• High school diploma or equivalent
• One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work shifts within the center's hours of operation:
• Monday - Friday (no weekends!)
• 7 a.m. to 5 p.m. Central time / 6 a.m. to 4 p.m. Mountain time (8 a.m. to 6 p.m. Eastern time) (may change based on business needs)
• Must be able to stick to the schedule reliably

• Call center experience
• Completion of a Customer Service Simulation test
• Able to complete a dental training course

• Texas resident
• Secluded and distraction‑free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem/router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused. (direct link to video: )

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company‑paid short‑ and long‑term disability insurance

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family,…