Operations Supervisor; Remote, PST

Employer Industry: Commercial Real Estate Services

• Salary up to $85,700 annually
• Comprehensive benefits package including medical, dental, vision, and 401k
• Emphasis on a people-first culture that celebrates diversity, equity, and inclusion
• Opportunity for career advancement and growth within a leading company
• Supportive and collaborative work environment that encourages individuality
• Recognition as one of the Fortune 100 Best Companies to Work For®

• Supervise day-to-day operational activities of a team in a customer- facing application support environment
• Conduct employee performance reviews and provide ongoing feedback in collaboration with management
• Make hiring recommendations and assist with personnel management and goal setting
• Provide regular status updates and reports to management
• Act as a liaison with other departments to resolve customer problems and inquiries

• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years of directly related experience in a similar field
• 2+ years of demonstrated experience in a lead or supervisory role
• Proven track record of executing operational responsibilities and completing projects
• Ability to establish effective working relationships at the departmental level

• Experience in managing customer inquiries and service requests
• Familiarity with compliance and quality assurance processes
• Strong analytical skills for problem‑solving in non‑routine situations
• Excellent listening skills and ability to provide reliable information
• Experience working in a service‑related call center environment

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