Customer Service Rep. -Remote

Our client is passionate about creating an exceptional online gaming and gambling experience for their players. Based in Los Angeles with an office in Tigard, OR, they are dedicated to innovation, quality, and outstanding customer service. They are looking for enthusiastic and detail‑oriented individuals to join their team as Customer Service Associate. This unique role combines customer service and data entry, offering a dynamic and engaging work environment.

If you are ready to be part of a supportive team and make a difference in the gaming industry, we want to hear from you!

100% Remote after 1 day onsite training - $250 monthly stipend towards Wi‑Fi & work technology/equipment.

Job Title:

Customer Service Associate
Pay: $20/hr (plus $1/hr raise after conversion)

Location:

Tigard, OR (candidate based in Vancouver, WA)

Start Date:

3/17

Schedule:

5‑day shifts, Monday–Sunday, 8‑hour shifts, any time between 6 am–11 pm. One day of onsite training, the rest of the 3‑week training remote. 5‑month contract to hire.

• Player Experience Agent (PXA):
  • Answer multiple player requests through phone, chat, and email.
  • Manage various interactions simultaneously while delivering exceptional service.
  • Explain regulations, policies, and procedures to players.
  • Utilize resources to resolve player issues.
  • Maintain a clear understanding of gambling laws, regulations, and compliance.
  • Verify player and account data following company procedures.
  • Make outbound player contact for follow‑ups.
  • Research and resolve failed deposits, GEO location failures, and returned checks.
  • Process Pay With My Bank authorizations.
  • Navigating Splunk data accurately.
  • Review, verify, and approve player changes submitted by other PXAs.
• Racing Operator:
  • Monitor multiple horse races across different time zones.
  • Ensure accurate recording of start/end times and winners.
  • Build and audit pools and race card data.
  • Identify and address incidents during races.
  • Monitor betting systems and delay payouts when necessary.
  • Use critical analysis skills to check for problems within races.
  • Navigate various CTV and OTT platforms comfortably.

• High School Diploma or equivalent.
• 2+ years of customer service experience, preferably in a call center environment.
• Proficiency with online customer engagement platforms and channels.
• Strong communication, collaboration, and problem‑solving skills.
• Ability to work nights, weekends, and holidays.
• Meet licensing requirements with regulatory agencies.
• Genuine interest in sports and the betting industry.
• Awareness of pool betting and Tote products is desirable.

• Opportunity for contract‑to‑hire after 5 months with a potential dollar raise upon conversion.
• Monthly stipend of $250 for remote work technology.
• Flexible work environment with only one in‑office day required.
• Schedule availability from 6 am–11 pm, with at least one weekend day required.

• Team of 4–5 people with a Team Lead onsite.
• Ability to work well under pressure and maintain effectiveness in stressful situations.
• Reasonable accommodations available for individuals with disabilities.

• Training period: 3 weeks, Monday–Friday, 10 am–7 pm.
• Post‑training, a designated schedule will be assigned.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available.
• Life insurance (voluntary life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time off / leave (PTO, vacation or sick leave).

Fully remote position. Final date to receive applications: anticipated to close on Mar 9, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.