Remote - Roadside Assistance, Customer Service Representative

About Agero:
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected.

This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually.

Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.

NOW HIRING:
Remote Response Associates in Roadside Assistance

We are actively seeking Remote Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported.

• Start Date:
  Monday, March 30, 2026
• Training Schedule: 3:00 pm - 11:30 pm EST, M-F for 2 weeks live on Zoom
• Production Schedules: PM shifts available (Full-time only)
• Pay: $16.25 per hour + monthly bonus opportunities
• Location: Must reside in AL, AZ, FL, GA, MS, TN, or VA.
• Remote Position:
  
  This is a work-at-home role. If hired, you'll train and work remotely online from your home residence.
• Equipment:
  Bring-Your-Own-Device (BYOD). You will be required to provide your own compatible computer and equipment for this role as confirmed by passing the Harver system checker process.

About the Role

As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles.

Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider.

What You'll Do

• Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly.
• Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time.
• De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers.
• Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately.
• Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.

Training and Schedules

• Start Date:
  Monday, March 9, 2026
• Training Schedule: 3:00 pm - 11:30 pm EST, M-F for 2 weeks live on Zoom
• Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career.
• Production Schedules: Full-time only.

Available Production Schedules:

• 2:00 pm - 10:30 pm | Off:
  Wed/Thu OR Mon/Sun
• 2:30 pm - 11:00 pm | Off:
  Mon/Tue OR Fri/Sun
• 3:00 pm - 11:30 pm | Off:
  Wed/Thu OR Mon/Sat
• 3:30 pm - 12:00 am | Off:
  Tue/Wed OR Thu/Fri
• 4:00 pm - 12:30 am | Off:
  Mon/Sat OR Tue/Sun
• 4:30 pm - 1:00 am | Off:
  Thu/Fri OR Tue/Sat
• 5:00 pm - 1:30 am | Off:
  Mon/Sun OR Wed/Thu

• 2:00 pm - 12:30 am | Off:
  Mon, Tue, Sat
• 2:30 pm - 1:00 am | Off:
  Mon, Wed, Thu
• 3:00 pm - 1:30 am | Off:
  Tue, Fri, Sat
• 4:00 pm - 2:30 am | Off:
  Wed, Thu, Sun
• 5:00 pm - 3:30 am | Off:
  Mon, Thu, Sun
• 5:30 pm - 4:00 am | Off:
  Mon, Thu, Fri

Please Note: All schedules are in EST and include weekend shifts

Pay, Benefits,and Career Growth

• Starting Pay: $16.25 per hour + monthly performance and attendance bonuses.
• Benefits: Medical, Dental, and Vision; 401(k) with match;
  Paid Time Off;
  Tuition Reimbursement; and Complimentary Roadside Assistance.
• Career…