Customer Service Advisors x - Contracts

Customer Service Advisors x 2 - Fixed Term Contracts About us

Opportunities have arisen to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington. We’re committed to delivering high quality service and we are looking for talented, customer-focused team players to join us.

There are two posts available:

• 37 hours per week, fixed term contract to cover maternity
• 21 hours per week, fixed contract until 30 June 2026

Providing Customer Services via telephone, email and face‑to‑face at Contact Warrington for a range of Council services including Council Tax, Business Rates and Benefits and will work with us in developing, expanding and improving service delivery for our customers. Initially starting on the telephony service where you will build your skills and experience before progressing to face‑to‑face customer service and potentially digital contacts.

• good communication and interpersonal skills
• IT/keyboard skills
• Excellent customer service skills, with previous experience in a highly pressured customer services environment, would be an advantage.
• Being able to deal directly with members of the public, businesses and internal colleagues.
• The ability to provide a friendly, efficient service, at times under great pressure.
• A very high level of personal resilience is required as you will be expected to have, at times, difficult conversations with our most challenging and vulnerable residents

As well as a competitive salary, working for us means you get:

• 26 days annual holiday - raising to 31 after 5 years of service (pro‑ra)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme

Contact Warrington is open from 8.30am to 5.00pm Monday to Friday. The hours available are for shifts within our opening times Monday to Friday.

For an informal discussion please contact Joanne Gardner on

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment.

DBS clearance is required.

Warrington Borough Council is a Disability Confident employer.

Warrington Borough Council Offices, 1 Time Square, Warrington, WA1 2NT