Customer Service Deposit Specialist

CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.

Temporary Housing:
We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.

Managed Repair Program (MRP):
Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.

As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre-employment background check and drug screening. Full details will be shared if an offer is extended.

Our office is in North Central Phoenix. New employees will complete in-office training for the first few weeks. The majority of our positions work a hybrid schedule. When ready to work from home, you will be required to come to the office periodically for training and/or meetings. Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

The hourly rate of pay is $20 - 21 per hour.

Position Summary: The Deposit Account Specialist support CRS' temporary housing operations by facilitating communication and administrative tasks between Landlords, Policyholders, and other stakeholders.

Duties/Responsibilities:

• Communicate with Landlords regarding security deposit refunds to ensure they are returned in a timely manner.
• Review any deductions from the security deposit and ensure they are fair and reasonable.
• Prepare documents such as deposit requests and demand letters in accordance with their statute of limitations.
• Process missing/damaged deductions received by Vendor Management and create the disposition accordingly.
• Provide information to policyholders throughout the refund process.
• Collect rent refunds.
• Input and maintain accurate records, customer details, and scan deposits that are received by accounting.
• Assist operations with review of landlord tenant acts and/or leases.
• Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication.
• Assist the Customer Service Representatives and After-Hours Specialists inputting new claim requests from adjusters.
• Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company's computer system.
• Performs other duties as necessary or assigned.

• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.).
• Strong problem-solving skills with a proactive and innovative focus.
• Must demonstrate accuracy, attention to detail, and excellent organization skills.
• Strong ability to multitask. Sense of urgency and deadline oriented.
• Intermediate competency in math.
• Ability to demonstrate compassion and handle sensitive information.
• Stable work history with excellent attendance.

Education and/or Experience

• High School Diploma/GED or equivalent required
• Typing speed of 40 WPM required
• 2+ years of customer service experience required
• College coursework preferred.
• Experience reviewing leases and interpreting required details preferred.