More jobs:
Customer Service Executive
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-03-04
Singapore
Listing for:
BIDFOOD SINGAPORE PTE. LTD.
Full Time, Remote/Work from Home
position Listed on 2026-03-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Work Location:
232 Pandan Loop 5.5 days workweek. 1st Fixed Shift:
Mon to Friday 8.30 am to 5.30 pm
Sat 8.30 am to 12.30 pm, SUN Rest Day
(For 1st fixed shift, 1 vacancy available)
2nd FixedShift:
Mon to Friday 10 am to 7 pm.
Sat Rest Day
Sunday 3 pm to 7 pm (Work From Home for Sun)
(For 2nd Fixed shift, 2 vacancies available)
Job Description .- Reports to the Customer Service Manager
- Responding promptly to customer inquiries for assigned customers
- Processing and coordinating customers’ orders, forms, applications, and requests
- Work on centralizing Customer Service enquiries to modernize department via digitalization or technology use.
- Ensure customer satisfaction and provide professional customer support through various communication channels
- Coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
- Good understanding and knowledge of company’s products
- Generates and processes possible sales leads, including analyzing buying data to increase slow-moving basket items as necessary
- Update of product item code in the company’s system and expiry date management of products
- Compile and generate various monthly reports where required
- Minimum diploma & above of relevant discipline
- Preferably with 2 years of related experience with food & beverage exposure and/or basic shipping knowledge
- Proficient in Microsoft Office applications.
- Good communication and negotiation skills
- Proactive in solving problems
- Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
- Strong attention to details and accuracy
- Positive team player with energetic attitude
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