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Job Description & How to Apply Below
- Operate telephone switchboards and systems to initiate, advance, and complete various calls, including local, long distance, pay phone, mobile, person-to-person, and emergency connections
- Observe signal lights on switchboards, dial or press buttons to route calls, and maintain seamless connections
- Listen attentively to customer requests, reference alphabetical or geographical directories, and deliver accurate telephone information
- Suggest and verify alternate spellings, locations, or listing formats for customers with incomplete or unclear information
- Update and maintain directory information to ensure accuracy and accessibility
- Receive, document, and categorize information from multiple sources, compiling and verifying data as required
- Utilize computer-aided dispatch software and handheld computer device software to process information and support operational efficiency
- Proficiency in Microsoft Outlook, Microsoft Windows, Microsoft PowerPoint, and Microsoft Excel
- Experience using computer-aided dispatch software and handheld computer device software
- Exceptional written and verbal communication skills with a customer-focused approach
- Strong attention to detail and ability to process and document information accurately
- Ability to observe, receive, and interpret information from diverse sources
- Comfortable working directly with the public and delivering professional customer service remotely
- Experience updating and verifying telephone directory information for large organizations
- Background in a high-volume customer service or dispatch environment
- Ability to manage multiple tasks simultaneously while maintaining high accuracy
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