Growth Manager, Customer Service​/HelpDesk

Trading View is the world’s largest financial analysis platform with more than 100M users across 180+ countries.

We build tools that help traders and investors make informed decisions — from advanced charting and market data to collaboration and publishing features. Our products are used daily by millions of individuals and trusted by companies like Revolut, Binance, and CME Group.

We’re continuing to grow and scale our platform, and we’re looking for people who care about product quality, take ownership of their work, and want to build systems used by a global audience.

We would like this person to play a significant role in developing partnerships and enabling us to achieve our business goals. As a member of the Partnerships team, this person will work with customers of Trading View products, communicating with clients, and assisting with technical onboarding. Communication with customers in English via email and phone is essential, and full proficiency in English and Indonesian is a must.

A prompt response, a desire to help clients, and a willingness to “solve hard problems” is key to accelerating your future here. You must be ready to learn new things, work with advanced analytics tools, and report performance in the company’s CRM. You must have a strong knowledge of the Trading View platform and preferably be using it on a daily basis for analytical purposes.

• Managing inbound corporate clients partnership requests
• Developing outbound corporate clients pipelines
• Approaching partnerships from a consultative mindset
• Delivering partner proposals and pitches
• Proofreading technical team responses to the corporate clients
• Collecting customer feedback and sharing findings with the team
• Owning a rigorous ‘test and learn’ methodology
• Constantly building overall brand recognition with customers and partners

• Proven experience in fintech, online trading and investing businesses
• Familiarity with web applications, HTML5, Github, java script and other tech apps
• A self-starter with a positive attitude and partnership mindset
• Full proficiency in English and Indonesian
• Detail-oriented and punctual with deadlines
• Efficient with time and responsibilities
• Must be proficient in working with customer relationship management software
• Must be competent in Microsoft Office, Slack, and various collaboration tools
• Be OK with a flexible working schedule

• Experience in finance or trading domain
• Familiarity with Trading View as a product

• Remote contract
• Flexible Working Hours – Start your day when it suits you best within our wide range of entry hours. Ability to multitask and prioritise in a fast-paced environment
• Work alongside experienced professionals and mentors offering ongoing training and growth opportunities.
• Premium Trading View Subscription

Trading View is an equal opportunity employer. We embrace diversity and are dedicated to fostering a diverse and inclusive workplace. Our success is driven by 600+ professionals from 40+ countries who speak nearly 20 languages.