Inbound Customer Service Agent-Bodewell; Remote

Position: Inbound Customer Service Agent-Bodewell (Remote)
At GE Appliances, a Haier company, we come together to make "good things, for life."  As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:  _we come together_ ,  _we always look for a better way_ , and  _we create possibilities_ .

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

100% Remote.

Opportunities are available for candidates residing within these states:
Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio and South Carolina. 

Shift: 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Wednesday, Thursday, 8:30-7:00 pm (CST), (Friday & Weekends off).

Benefits & Perks: 

-Paid on-the-job training and mentoring

-Work-from-home opportunities (equipment provided)

-No weekend shifts

-Paid time off

-Medical, dental, vision, and prescription benefits eligibility on day one of employment 

-401(k) program with a company match

-Short-term and long-term disability

-Life insurance

-Appliance discount program

-Tuition reimbursement

-Gym membership reimbursement

-Career growth opportunities

** Position*
* Inbound Customer Service Agent-Bodewell (Remote)

** Location*
* USA, Jackson, MSUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD

** How You'll Create Possibilities*
* As an ** Inbound Customer Service Agent**  with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries. Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

+  
** Shift:
** 4x10 4 (days a week) x10 (hours a day) Monday, Tuesday, Wednesday, Thursday, 8:30-7:00 pm (CST), (Friday & Weekends off).

+ We offer a base rate of  **$15.00/hour+ incentives
** based on your quality scores - paid weekly.

+  
** 5-week full-time training** :
Monday to Friday, 8:00 AM to 4:30 PM (CST), 5 days a week. Commitment to all training days is mandatory; no absences are permitted during this period.

+  
** Starting week 6-training schedule** : 10-hour shifts, 4 days a week, between 8:30 AM to 7:00 PM (CST) with (Fridays and weekends off). This schedule is structured for a 10x4 work environment, ensuring continuity and efficiency.

+ This role is  
** required
* * to participate in a shift bid twice a year to change schedules during our business hours of  
** _7am-7pm CST._*
* ** You must be available to work any shift between our business hours.*
* After 9 weeks of training, you will utilize multiple Windows-based programs and other internal applications to:

+ Drive owner focused solutions for customer issues; utilizing creativity and judgment-based reasoning skills by receiving incoming calls, e-mails, chats or written inquiries and provide answers to contact inquiries related to product information, service, pre & post purchase and sales of parts, product and services

+ Follows established guidelines, but when needed take partnership to implement concession guidelines that are in the best interest of the owner and GE Appliances, using GE Appliances contact center systems

+…